We know finding the right outsourcing partner is difficult. The industry is filled with companies focused solely on savings versus finding and embedding people who can be an extension of your team and company culture.
1Rivet collaborates with you to develop outsourced solutions that enhance your current processes and operations while complementing your organization's culture and brand. Our friendly, experienced people, best-in-class technologies, and efficient solutions enable your organization to focus on its core strengths.
Business Case Evaluation
Conduct analysis to understand current operations.
Identify process improvement opportunities.
Listen, understand, communicate and deliver on committed service expectations.
Make recommendations on staffing, processes and solutions.
Leverage the best industry practices to introduce new technologies.
Define the scope of work.
Establish KPI's and service level agreements.
Staffing & Implementation
Provide recruitment and professional staff placement.
Define career paths.
Provide fair, incentivized compensation.
Incorporate health, dental, vision and PTO benefits.
Provide training tools.
Implement recognition and rewards.
Document workflows for each service area.
Document SOPs and manage third party service providers.
Provide cross-training for employees and backfill support.
Implement recovery models.
Measure KPI's and service level agreements.
Conduct monthly and semi-annual audits.
Manage third party service provider performance.
Conduct end user surveys.
Continue to enhance expectations.
Conduct monthly and annual business reviews, action plans and process improvements.