Our
Divisions
REDEFINING
the consulting experience
the consulting experience
We know finding the right outsourcing partner is difficult. The industry is filled with companies focused solely on savings versus finding and embedding people who can be an extension of your team and company culture.
1Rivet collaborates with you to develop outsourced solutions that enhance your current processes and operations while complementing your organization's culture and brand. Our friendly, experienced people, best-in-class technologies, and efficient solutions enable your organization to focus on its core strengths.
|
Process
|
Methodology
|
|
|
|
Business Case Evaluation
|
1
analysis
|
|
- Conduct analysis to understand current operations.
- Identify process improvement opportunities.
- Listen, understand, communicate and deliver on committed service expectations.
|
2
business case
|
|
- Make recommendations on staffing, processes and solutions.
- Leverage the best industry practices to introduce new technologies.
- Define the scope of work.
- Establish KPI's and service level agreements.
Staffing & Implementation
|
3
staff
|
|
- Provide recruitment and professional staff placement.
- Define career paths.
- Provide fair, incentivized compensation.
- Incorporate health, dental, vision and PTO benefits.
- Provide training tools.
- Implement recognition and rewards.
|
4
deploy
|
|
- Document workflows for each service area.
- Document SOPs and manage third party service providers.
- Provide cross-training for employees and backfill support.
- Implement recovery models.
Partnership Management
|
5
monitor
|
|
- Measure KPI's and service level agreements.
- Conduct monthly and semi-annual audits.
- Manage third party service provider performance.
- Identify trends.
- Conduct end user surveys.
- Continue to enhance expectations.
|
6
review
|
|
- Conduct monthly and annual business reviews, action plans and process improvements.
- Introduce new industry practices and technology.
- Provide budget analysis.
- Align business initiatives.
|
Services
|
|
|
|
|
Mailroom, Shipping & Receiving
Managed Print Services
Customer Service & IT Help Desk
Conference Room Management
Administrative Assistance & Reception
Hospitality / Supply Management
Development & Testing
Imaging & Records Management
Concierge Services
Audio & Visual Services
Facilities Services
Print Production & Graphic Design
